Refunds

If a plugin isn’t working for you, email support@studio.market within 14 days of purchase. We will try to fix the problem first, and if we can’t, or you simply changed your mind, we will refund you.

How to ask

Email support@studio.marketfrom the address you used to buy, with your order number (it is in your receipt and license email) and a line about what happened. You don’t need to justify a change of mind.

You can also request a refund directly from Paddle, our reseller: go to paddle.net, look up your order with the email you used at checkout, and choose to request a refund.

How refunds are paid

Our orders are processed by our reseller Paddle.com, which issues refunds to your original payment method. Depending on your bank, the money can take 5–10 business days to appear.

After a refund

A refund ends the license for the refunded product, so please remove the plugin and stop using the license key. If you refund one plugin from a larger order, the rest of the order is not affected.

Before you buy

Our plugins currently run on macOS only (VST3 and AU). Each product page has before/after audio demos, so you can hear what a plugin does before you buy.

Free items

Plugins you got for free, for example during a promotion, have nothing to refund.